MarketForce One Feature: Introducing the Built-In Messaging Feature
Today we want to introduce you to one of our top features for our financial services customers: the Internal Chat-Messaging Feature.
WHAT IS THE INTERNAL CHAT-MESSAGING FEATURE?
The Messaging feature is a chat system embedded into the MarketForce app, that enables team leaders and agents to communicate faster. Every chat comes with real-time presence, so all team members can see who is working on a particular task. They don’t need to leave the app and go to other places to receive updates or ask questions to their team leads. Team leaders can create group chats to discuss with the sales agents on any deal changes and can offer guidance and coaching to get a deal back on track. The Messaging feature can be activated or deactivated at any point in time by admin users, so to personalize the MarketForce system to your company’s policies and practices.
WHY THE INTERNAL CHAT-MESSAGING FEATURE?
Many companies currently use WhatsApp for business-related matters. What we seem to have forgotten is the fact that apps like WhatsApp were meant for casual conversation. The way that sales teams work together is in desperate need of an update. Now the sales team goes to different places such as email, WhatsApp, or Telegram to draw up plans, discuss next steps, and ask for help. This makes communication hectic and slow, which frustrates the agents and gives headaches to the team leaders.
The built-in Messaging feature on the MarketForce One app helps the team leaders and sales agents communicate faster and collaborate in real time as a team. At the same time you avoid unnecessary communication breakdown.
Would you like to empower your team with modern, real-time collaboration that helps them coordinate deals? Get in touch with us today.
